Frequently Asked Questions

What’s a Peer Tutor?

Peer Tutors are students like you! They understand your challenges and they are eager to help you learn. Tutors are trained in current tutoring practices and strategies, and have been highly successful in the courses they tutor.

Back to top

How do I get a tutor?

First, check to see if peer tutoring is available for the course you are taking. If it is, follow these instructions to fill out your peer tutoring request. If you have any questions, feel free to contact us.

Back to top

What Courses have available tutors?

Please see our current list of available courses.

Back to top

Do I have to be eligible to get a tutor?

You must be a Duke undergraduate student currently enrolled within the course. Otherwise, there are no restrictions for our group tutorial, drop-in, or math study groups. 

Back to top

Can I have more than one tutor?

You may have only one tutor for one hour each week during the semester - or two hours during the summer session. The exception is if you have a foreign language tutor, in which case you may have one additional tutor for a non-foreign language course as well. 

Back to top

Can I do both Group Tutorial and Drop-In Tutoring? 

Yes! Having a tutor does not restrict you from also joining the walk-in and/or math study groups - they are open to anyone, regardless of whether you are receiving one-on-one tutoring or not. 

Back to top

What is Drop-in Tutoring?

Drop-in Tutoring is an opportunity for students in certain courses to get extra help from a peer tutor during regularly scheduled sessions. You are welcome to drop by at any time during the scheduled times for as long as you wish!

Back to top

What are Math Study Groups?

Math study groups are available to any student seeking additional assistance in certain math courses. Led by one of our learning consultants, our math study groups are a great opportunity to get answers to questions, work with your peers, and stay on top of your math challenges.  Each week students will work on problem students that are focused on key concepts students must master in order to do well in the course.

Back to top

What do I need to understand about having a tutor?

There are certain responsibilities for both the tutor and the tutee. The information on “Tutee Responsibilities” details your responsibilities and important information you need to know about having a tutor.

Back to top

When/Where do I meet my tutor?

Students with a Group Tutorial meet weekly with tutors in a convenient public location on campus such as an empty classroom, the library, or a dorm common area. Your assigned tutor will inform you of the Group Tutorial location.

Drop-In and Study groups meet in specifically designated locations at scheduled times. 

Back to top

How can I become a tutor?

We are always excited to welcome new students as tutors! Please review information on being a tutor, and contact us if you have any questions about the process, or about being a tutor. 

Back to top

What other resources are there?

The ARC learning consultants are always available to meet with you to talk about learning strategies, approaches, and courses related challenges you may be facing. Contact us to make an appointment.

There are also numerous learning resources available to students beyond tutoring.

Back to top

When do tutorial services start and end?

Though you may submit your tutor request as early as the first day of classes, tutorial services do not begin until after the add/drop period. After the add/drop period, all tutor requests will be processed in the order in which they were received. Spring 2019 - students will be able to submit an online request beginning on Wednesday; January 16th.

After the add/drop period, you can expect to receive an email regarding your tutor request status.

Back to top

It has been 3 days since I was matched, but I have not been contacted by my tutor.

Once you are matched with a tutor, within your confirmation email you will find your tutor’s first and last name. Please feel free to reach out to your tutor immediately after being matched. If 3 days have passed without hearing from your tutor, please contact us at peertutoring@duke.edu.  When contacting us, provide your full name, the course for which you are receiving tutoring, and your tutor’s name.

Back to top

I would like to request a specific tutor.

While completing your online Tutor Request, you will have the option to view all available Group Tutorials and the name of the tutor conducting that session.  If the group for your specific tutor is full, you may select another group or place yourself on the waitlist.

Back to top

My tutor request has been waitlisted.

Students are placed on the waitlist in the order in which the tutor request was received.  Once a Group Tutorial slot becomes available, you will receive an email from the Peer Tutoring Program inviting you to join a group.

Back to top

I missed my tutorial session.  What is the policy for changing or making up a missed session?

To change or cancel a tutoring appointment, you must notify your tutor 24 hours in advance of the scheduled time. Failure to cancel an appointment will be considered a no-show, and means forfeiting your tutoring session for that week.  After two no-show appointments, you are in jeopardy of forfeiting your tutorial benefits for the remainder of the semester.  Tutors are not required to wait longer than 20 minutes past the appointed time and not required to work past the scheduled ending time. Arriving more than 20 late to the scheduled time is considered a no-show.   

Back to top